Frequently Asked Questions
Everything you need to know about Arencia Global beauty and wellness.
How long does international shipping take?
Standard international shipping typically takes between 7 to 14 business days, depending on your location and local customs processing.
Are Arencia products suitable for sensitive skin?
Yes, our formulations prioritize natural ingredients and are dermatologically tested to be gentle on all skin types, including sensitive skin.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Do you test your products on animals?
Arencia Global is committed to ethical beauty; we are 100% cruelty-free and do not test any of our products or ingredients on animals.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select local digital wallets depending on your region.