Returns & Exchanges
At Arencia Global, we want you to be completely satisfied with your fresh beauty products. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unopened condition.
Initiate Your Request
Contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship the Items
Send your return package to our designated processing center using a trackable shipping method to ensure safe delivery.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing